Privacy Policy

This Privacy Policy describes how Piada ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at meal-piada.click, place food orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

We operate in the United States and comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant federal and state consumer protection regulations.

1. About Us

Piada is a food service business operating through the website meal-piada.click. We provide food-related services including online ordering, delivery information, menu browsing, and related culinary experiences to our valued customers.

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided above or through the contact details specified in Section 15 of this policy.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. Below we describe in detail the types of information we may collect from you.

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect personal identification information including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Date of birth (for age verification purposes)
• Username and password credentials
• Payment information (credit card numbers, debit card numbers, billing details — processed securely through third-party payment processors)
• Dietary preferences, food allergies, and special requests you voluntarily provide

2.2 Order and Transaction Data

When you place a food order or make a purchase through our platform, we collect transactional information, including:

• Order history and details (items ordered, quantities, special instructions)
• Purchase amounts and payment records
• Delivery preferences and addresses
• Customer feedback and reviews related to orders
• Refund and return requests

2.3 Usage and Behavioral Data

As you navigate and use our website, we automatically collect certain information about your browsing behavior and interactions, including:

• Pages visited and content viewed
• Time spent on pages and navigation patterns
• Search queries entered on our website
• Links clicked and features used
• Referring URLs and exit pages
• Frequency and recency of visits

2.4 Device and Technical Information

We collect technical information about the devices and systems you use to access our services, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (device ID, mobile advertising ID)
• Screen resolution and display settings
• Time zone settings
• Language preferences
• Network information

2.5 Location Data

With your consent, we may collect geolocation information to help us provide location-based services such as finding nearby restaurant locations, calculating delivery zones, and offering location-relevant promotions. You can disable location sharing through your browser or device settings at any time.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 10 of this Privacy Policy and our dedicated Cookie Policy for detailed information about our use of cookies.

2.7 Communications Data

When you contact us via email, phone, chat, or through any contact form on our website, we collect and retain records of those communications, including your messages, feedback, complaints, and our responses.

2.8 Social Media Data

If you choose to connect your social media accounts to our services or interact with our social media pages, we may receive certain information from those platforms, subject to your privacy settings on those third-party platforms.

2.9 Information from Third Parties

We may receive information about you from third-party sources such as marketing partners, analytics providers, payment processors, and delivery service providers, which we may combine with information we already hold about you.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with the best possible food service experience. The specific purposes for which we process your data include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and profile
• Facilitating payment transactions securely
• Coordinating delivery and pickup services
• Communicating order confirmations, updates, and receipts
• Providing customer support and resolving disputes

3.2 Service Improvement and Analytics

• Analyzing usage patterns to improve our website functionality and user experience
• Conducting research and development to enhance our menu and service offerings
• Monitoring website performance and identifying technical issues
• Generating anonymized and aggregated statistical reports
• Testing new features and improvements

3.3 Marketing and Promotional Communications

• Sending newsletters, promotional offers, and special deals via email or SMS (with your consent where required)
• Personalizing recommendations based on your order history and preferences
• Running loyalty programs and reward campaigns
• Displaying targeted advertisements on our website and third-party platforms
• Conducting surveys and obtaining feedback to improve our services

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, contacting us directly, or adjusting your account notification preferences.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities or law enforcement
• Preventing fraud, abuse, and unauthorized use of our services
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Piada, our customers, and the public

3.5 Business Operations

• Managing internal business operations including accounting and auditing
• Processing business transactions such as mergers, acquisitions, or asset sales
• Training staff and improving service quality standards

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill the contract we have with you (e.g., processing your food order).
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
• Consent: You have given us clear consent to process your data for specific purposes (e.g., marketing emails, location tracking).
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
• Vital Interests: Processing is necessary to protect someone's life or safety.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies to perform functions and provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to protect your data. Such service providers may include:

• Payment Processors: To securely process credit card and other payment transactions
• Delivery and Logistics Partners: To fulfill and deliver your food orders
• Cloud Hosting and IT Services: To operate and maintain our website and technology infrastructure
• Email Service Providers: To deliver transactional and marketing emails
• Analytics Providers: Such as Google Analytics, to understand website usage and improve our services
• Customer Support Tools: Platforms that help us manage customer inquiries and support tickets
• Marketing and Advertising Platforms: To run targeted advertising campaigns on your behalf

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, including subpoenas, court orders, government investigations, or requests from law enforcement agencies. We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect and defend the rights or property of Piada
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website prior to your data being transferred and becoming subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have explicitly given us your consent to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical measures designed to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment card information is encrypted using industry-standard protocols.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who require access to perform their duties, and who are bound by confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store complete credit card numbers on our servers.
• Regular Security Audits: We periodically review and test our security systems and practices to identify and address vulnerabilities.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Incident Response: We maintain procedures for responding to suspected data breaches, including notifying affected individuals and relevant authorities as required by law.
• Employee Training: Our staff receives regular training on data protection best practices and security awareness.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and readily usable format.

7.2 General Privacy Rights (All Users)

Regardless of your location, we endeavor to honor the following requests where feasible:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to our legal obligations to retain certain data.
• Withdrawal of Consent: Where processing is based on your consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: meal-piada.click

We will respond to your request within 45 days of receipt. In certain complex cases, we may extend this period by an additional 45 days, in which case we will notify you of the extension within the initial 45-day period. We may need to verify your identity before processing your request to protect your security and privacy.

Authorized agents may submit requests on behalf of California consumers. Authorized agents must provide written authorization from the consumer or proof of power of attorney.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are as follows:

After the applicable retention period, we will securely delete, destroy, or anonymize your personal information in accordance with our data disposal procedures.

9. Children's Privacy

We are committed to protecting children's privacy online. Our website and food services are not directed at children under 18 years of age, and we do not knowingly collect personal information from minors. If you are under 18, please do not use our services or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected personal information from a child under 13, we will delete that information immediately.

10. Cookie Policy Summary

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. This section provides a brief overview of our cookie practices.

10.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the operation of our website and services, such as maintaining your shopping cart and user session.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve functionality and user experience.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience (e.g., saved addresses, dietary preferences).
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• Social Media Cookies: Enable you to share content from our website on social media platforms.

10.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising through industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page and the Digital Advertising Alliance (DAA) opt-out page.

For more detailed information about the specific cookies we use, their purposes, and how long they persist, please review our full Cookie Policy available on our website at meal-piada.click.

11. International Data Transfers

Piada is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

When we transfer data internationally through our use of third-party service providers, we take steps to ensure that your personal information receives an adequate level of protection. These steps may include:

• Executing data processing agreements with appropriate data protection clauses
• Ensuring third-party processors maintain appropriate security measures
• Complying with applicable cross-border data transfer requirements

By using our website and services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Piada. This Privacy Policy applies solely to information collected through our website and services. We are not responsible for the privacy practices of third-party websites and we encourage you to review the privacy policies of any third-party sites you visit.

Third-party services integrated into our website, such as social media plugins, embedded videos, and payment processors, may collect information about you independently. Their collection and use of information is governed by their own privacy policies.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want your online activities tracked. Currently, there is no universally accepted standard for how to respond to DNT signals, and our website does not alter its data collection and use practices in response to DNT signals. We will continue to monitor developments in DNT technology and standards and update our practices accordingly.

California residents may also be entitled to the Shine the Light law (California Civil Code Section 1798.83), which allows you to request information about whether we have disclosed your personal information to third parties for direct marketing purposes.

14. Filing Complaints

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can address your concerns directly.

14.1 Contacting Us with Complaints

Please send your complaint or concern to us at:

• Email: [email protected]
• Website: meal-piada.click

We will acknowledge receipt of your complaint within 5 business days and work to resolve the matter within 30 days. If your complaint requires additional time to investigate, we will notify you of the expected timeline.

14.2 Regulatory Complaints — California Residents

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.3 Federal Consumer Protection Complaints

You may also file a complaint with the Federal Trade Commission (FTC) if you believe we have engaged in unfair or deceptive trade practices regarding your personal information:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.4 State Attorney General

You may also have the right to file a complaint with the Attorney General of your state regarding privacy violations. Many state Attorneys General have consumer protection divisions that handle privacy-related complaints.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team through the following channels:

When contacting us about a privacy matter, please include:

• Your full name and contact information
• A detailed description of your inquiry or request
• The specific right you wish to exercise (if applicable)
• Any relevant account information to help us locate your records

We are dedicated to responding to all legitimate privacy inquiries promptly and thoroughly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for any other reason. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at meal-piada.click
• Send you an email notification if the changes materially affect your rights (where we have your email address)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Glossary of Key Terms

For clarity, the following key terms used in this Privacy Policy are defined as follows:

Personal Information

Any information that identifies, relates to, describes, or could reasonably be linked to a particular individual or household.

Processing

Any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.

Third Party

Any entity other than Piada, its affiliates, and the individual whose data is being processed.

Cookies

Small text files placed on your device by a website to store information about your visit and preferences.

Data Controller

The entity that determines the purposes and means of processing personal data. Piada acts as the data controller for the information described in this policy.

Sensitive Personal Information

A subset of personal information that includes information such as Social Security numbers, financial account information, precise geolocation, racial or ethnic origin, religious beliefs, and health information.